Managed Services and Support

outsourcing - smallFor organisations that need a longer-term support strategy, we can create a support package specifically designed to meet your requirements. Our support portfolios can include an outsourced help desk, higher level support specialists, system upgrades and maintenance as well as strategic planning. Our support solutions offer you locally based expert consultants on demand, freeing up your personnel and budget to focus on driving your business forward.

The Decipher Work managed services includes carefully crafted services, some of which include:

  • Severity Level 1 and 2 support
  • Critical security patch upgrade
  • 24 x 7 support
  • Business hours phone support and remote defect diagnosis to correct
    non-urgent or non-critical defects
  • On-site diagnosis and support to restore service during business
    hours, if remote access support is unable to resolve the defect
  • Continued improvement and enhancements
  • Monthly reviews of system performance and patch levels